Refund policy
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, the item must:
- Be unworn and unwashed
- Have all original tags attached
- Be in its original condition
- Be free of stains, odors, damage, or signs of wear
- Include all original packaging when applicable
Items that do not meet these conditions may be refused and returned to the customer.
Sale Items
Sale and discounted items may be returned within the 14-day return window, provided they meet all of the return conditions listed above.
Return Shipping
Customers are responsible for the cost of return shipping unless the item was received damaged, defective, or the wrong item was sent.
We recommend using a trackable shipping service when returning an item. Flexin Streetwear is not responsible for returns that are lost or damaged while being shipped back to us.
Refunds
Once we receive and inspect your return, we will notify you whether the return has been approved.
If approved, your refund will be issued to the original payment method. Please allow your bank or payment provider additional time to process and post the refund.
Original shipping charges are non-refundable unless the return is due to an error on our part, such as receiving the wrong or defective item.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and photos of the issue so we can assist you.
How to Start a Return
To request a return, please contact Flexin Streetwear through our Contact page within 14 days of delivery. Include your order number and the reason for the return.
Returns must be approved before they are shipped back to us.